"The Account Manager is primarily responsible for maintaining and increasing spending across an assigned portfolio within a designated Pro sales segment and territory. The Account Manager serves as the primary point of contact and plays a pivotal role in managing, nurturing, and maintaining customer relationships to ensure their needs are met effectively contributing to sustained business.
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Essential Functions:
• Prospects new customers with medium spend that infrequently work with Lowe’s.
• Oversees the daily routine tasks involved in addressing customer’s product needs and management of account activities.
• Maintains a cadence of communicating with customers to ensure client satisfaction.
• Identifies business opportunities to upsell services/products to current and new businesses.
• Drives retention and growth within assigned portfolio by understanding business needs.
• Advises leadership and field partners on product and service improvements/suggestions based on client feedback and competition.
• Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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