Strategic Data Systems is an IT and Customer Service solutions provider with multiple opportunities supporting the Department of Defense. Our positions offer interesting technical challenges, competitive salaries, great benefits and the opportunity for you to receive or maintain security clearances/certifications that can enhance your career.
Customer Service Supervisor
Naval Air Station North Island - San Diego, CA 92135
70-90K (Full Time with Benefits)
24/7/365 Availability
Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Supervisor to support the night shift who is eligible for a Secret clearance to join our growing team in San Diego, CA.
The Customer Service Supervisor monitors the nightly operations of the Customer Service Representatives to ensure quality, customer experience, and performance metrics are met. The Supervisor provides departmental leadership and supervision of Contact Center employees.
The Supervisor will be responsible for the productivity, quality, and timeliness of work completed for their assigned team members. The Supervisor will conduct regular coaching and feedback sessions with the individual agents on his/her assigned team. Supervisors may also participate in interviewing and hiring recommendations and complete performance evaluations for members of their team.
Requirements:Mississippi Dept of Employment - JobID: 604246 [ The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through the network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also through the MDES...
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