Job Description

Escrow Mortgage Lead

Employment Type: Contract to Hire

Pay Range: Hourly Role - Target is $24-$26/hour

Hours: Monday - Friday, 8:30 AM - 5:00 PM

Location: Irving, TX, Onsite

Job Summary

The Escrow Team Lead is responsible for handling more complex tasks within the Escrow Department and resolving escalated issues. Ensures compliance with state, federal, and investor guidelines as they relate to the Escrow Department. Ensures Escrow tasks, reports, and assignments are completed timely and accurately. Manages training of the Escrow Specialists and assists management with performance reviews.

Essential Duties and Responsibilities

• Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the escrow processes. Handles more complex items, performing research, resolving issues, and communicating with internal/external clients when needed.
• Monitors all aspects of the escrow process to ensure compliance with all guidelines; ensures the workflow/priorities are communicated daily to the team. Serves as lead for audit exceptions research and resolution.
• Completes necessary audits to ensure transfers, open items, and tasks are processed timely and accurately; prepares reports for management.
• Ensures department processes are streamlined to accomplish assigned objectives. Assists with project implementation and department procedures.
• Manages training of escrow specialists, including new hires, training of new processes, and re-training for performance issues.
• Provides management with feedback to assist with employee skill reviews and performance reviews.
• Monitors vendor performance to ensure compliance with business rules and provides reviews to management monthly.
• Miscellaneous duties as assigned.

Requirements

• High school diploma or equivalent required
• Minimum three years loan servicing experience, senior experience strongly preferred
• Must have Mortgage Insurance experience
• Experience with Escrow Accounts
• Experience with Mortgage Taxes
• Strong math and analytical skills
• Proficient with Microsoft Windows applications
• Understanding and experience with Mortgage Escrow.
• Knowledge of Escrow Escalations, Escrow Accounts, Mortgage Taxes, and Mortgage Insurance.
• MSP Experience is a plus.
• Some lead or senior experience—must have some experience in supervision or providing leadership.
• Mortgage Insurance MUST have—very important.
• Works with vendor oversight specialists.
• Truly a hands-on lead role.
• MSP experience preferred.
• MUST HAVE experience handling Homeowners Insurance, Flood Insurance, and Loss Claims.
• Works with the Insurance Vendor, Proctor.
• For taxes, the team uses CoreLogic.

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