Job Description
We are seeking an Automotive Service Advisor to join our team. The Automotive Service Advisor will be responsible for greeting customers, assessing their vehicle service needs, and providing recommendations based on the Technician video/findings. The ideal candidate will have excellent communication skills, some automotive knowledge, and a customer-focused attitude. Experience previously at a dealership or equivalent is required to interview for this role.
Responsibilities:Ensure that customers receive prompt, courteous, efficient service and continual communication 100% of the time!
Take ownership of the customer's experience by carrying out any additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in explaining vehicle problems, partnering with Technicians as needed; order parts and tools as necessary
Oversee administration of warranty claims for customers partnering with Service Management
Adheres to company standards and dress code, agree to be fitted for and wear a uniform daily
Maintain good working relationship with factory(s), vendors and foster positive customer relations
Team Player attitude, helping out where needed
Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology
Benefits:
Qualifications :
Dealership or Equivalent Automotive Industry EXPERIENCE IS REQUIRED to be consdered for an interview for this role
Great at Multi Tasking while still focusing on the customer perception and experience
Organized and friendly personality
Demonstrated ability to manage mutiple computer systems at once
Time management skills, Detail Oriented in all areas of your work
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Excellent communication skills with customer follow up
Clean driving record and valid driver’s license
Pay Plan : Draw + Commission
Service Advisors will be paid a draw, split into two payments of $1,500 per paid period semi-monthly. On the 15th of the following month commission will be paid based on several variables. Examples include : Customer pay labor gross profit, Warranty labor gross profit, internal repair orders, to name a few. This will be reviewed further during the interview process.
If you are a customer-oriented individual with a passion for the automotive industry, we encourage you to apply for the Automotive Service Advisor position.
About Us - The Bob King Automotive Group - Bob King Hyundai, Bob King Kia, Bob King Mazda, and Genesis of Winston Salem
Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.
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