Job Description

Job Title: Health Coach Medical Assistant (Certified Medical Assistant)

Location: Phoenix, AZ 85032

Duration: 04 Months+ (Possible of extension)

Shift Hours: 8 AM to 5 PM (Mon - Fri)

Job Description:

· Provide technical support to patients, assist them with the registration process, answer patient questions in person and over the phone, including outreach to patients

· Train local teams on the registration process and support transition of technology systems

· Occasional travel to other office locations to support training events

· Capture relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments

· Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient’s internal and external care team

· Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures

· Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the

· general upkeep of the clinical space

· Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques

· Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families

Requirements:

· Standard Health Coach requirement: At least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required

· Strong written and verbal communication skills

· Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams

· A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges

· Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously.

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