Job Description
00617-25 IRSS Helpdesk Analyst - SECRET Security Clearance At Stellar, our mission is to provide customers with innovative solutions designed to help them grow and better manage their operations. We deliver proven concepts of management, design, and integration enabling customers to effectively meet mission critical needs. SIS maintains our reputation of excellence and achievement through ongoing quality initiatives, the implementation of industry best practices, and by employing the most highly qualified, trained, and certified professionals in the business.
If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs, then Stellar Innovations is the company for you!
SIS has an exciting and rare opportunity for a temporary IRSS Helpdesk Analyst to provide software application support to the Air Force Onsite at the Pentagon in Arlington, VA. NOTE: This role is scheduled to be a 2 - 3 month temporary contract, paid on a 1099 hourly basis. **Although not guaranteed, there is a possibility that the contract could be extended. There is also a possibility that the contract could transition to a Full-Time, salaried position** Summary: The IRSS Helpdesk Analyst role is initially designated to be a temporary, 1099 hourly contract position, with an expected contract duration of 2 - 3 months. There is a possibility that the contract may be extended, and/or may also lead to converting to a Full-Time, salaried position.
The contractor in this role will work in a SCIF Onsite at the Pentagon in Arlington, VA., to provide Tier 1 & 2 support for a government software application called IRSS. IRSS (pronounced “iris”) is a web-based tool on DISA’s SIPRNet MilCloud and is designed to facilitate processing and tasking of Air Force and non-Air Force sponsored capability requirements documents, assessments and analysis for Air Force review. IRSS is also used for archiving Air Force sponsored capability requirements documents and all associated decision/validation memos.
While the IRSS customer is the Air Force Directorate of Operational Capability Requirements (AF/A5DR), located at the Pentagon, the user community spans a geographically wide collection of MAJCOM A5 offices.
Specific experience supporting IRSS is not required, but the contractor must be able to learn and become familiar with the application quickly and must be able to learn and gain a thorough knowledge of the AFROC and JROC processes, which will be vital in providing quality customer support.
Responsibilities / Duties: - Provide Level (Tier) 1 and 2 Help Desk support, identification, elevation, and tracking for Level (Tier) 3 Help Desk and sustainment support as required.
- An example of Tier 1 support are those tasks that are simplistic in resolution, such as password reset, application account creation, and application permissions. An example of Tier 2 support are those tasks that are more complex, such as application navigation, connectivity and end user training.
- Quickly learn and gain a thorough knowledge of the AFROC & JROC processes, which will be vital in providing quality customer support.
- Implement and maintain the IRSS Help Desk during normal business hours, 8:00 AM to 5:00 PM, and staffed appropriately to handle a 200+ call per month volume.
- Provide remote end-user support, information assurance (IA), software maintenance services, and planned program releases (Sustainment) support.
- Provision user accounts based on permissions outlined within the user’s SAAR (DD2875) for access to the IRSS web application.
- Validate, track, and maintain all system access requests (DD2875) via the IRSS SharePoint site in accordance with IRSS Account Management Process.
- Request access and maintain accounts for the hosting environment instantiation of Problem Tracking Tool (Trouble Tickets).
- Revalidate user’s system access request form (DD2875), by verifying user’s roles/permissions within the IRSS application match the user’s request form and by ascertaining the user’s Contract Expiration Date is valid.
- Work in coordination/cooperation with the IRSS PMO team to provide Independent Validation and Verification Support (to include system testing, testing documentation, and implementation documentation) to support the Software Development Lifecycle Process.
- Achieve resolution to identified problems, perform metrics collection and reporting, and provide Monthly Status Report (MSR) to PMO.
Position Requirements: - 3+ years’ experience providing Tier 1 & 2 Helpdesk support for software applications, along with experience with Knowledge/Content Management.
- Specific IRSS application experience is not required but must be able to quickly learn and become familiar.
- Access to the IRSS system will require the contractor to first obtain a SIPRNet AF Portal account.
- MUST have a current/active Secret or higher-level security clearance.
- MUST also be able to pass a separate Pentagon background check.
- U.S. Citizenship is Mandatory.
SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Job Tags
Hourly pay, Full time, Contract work, Temporary work, For contractors, Remote job,