Job Description

Job Title: Sr ServiceNow Developer - CMDB/ITOM

Location: Ridgeland, MS

Duration: 12 Months

Experience Required: 10+ Years

Job Summary:

We are seeking a highly skilled Senior ServiceNow Developer with 10+ years of overall IT experience and deep expertise in CMDB (Configuration Management Database) and ITOM (IT Operations Management) . The ideal candidate will be responsible for architecting, developing, and enhancing complex ServiceNow modules, ensuring data integrity within CMDB, and driving automation and visibility through ITOM solutions like Discovery, Service Mapping, Event Management, and Orchestration.

Key Responsibilities:

• Design, develop, and maintain ServiceNow applications and integrations with a focus on CMDB and ITOM.
• Lead ServiceNow Discovery and Service Mapping implementations to ensure accurate CI data population.
• Configure and optimize CMDB data model, reconciliation rules, and identification rules.
• Integrate third-party monitoring and management tools into ServiceNow ITOM.
• Create and maintain automation workflows using ServiceNow Orchestration.
• Work closely with ServiceNow architects, system admins, and other developers to ensure best practices are followed.
• Troubleshoot and resolve issues related to CMDB accuracy and ITOM workflows.
• Conduct impact analysis and collaborate with change management to ensure stability.
• Provide technical mentorship to junior developers and collaborate with cross-functional teams.
• Prepare documentation, technical specifications, and knowledge base articles.

Required Skills & Qualifications:

• 10+ years of overall IT experience, with at least 6+ years of hands-on experience in ServiceNow.
• Proven expertise in CMDB design, data model, reconciliation, and data integrity .
• Strong experience with ServiceNow ITOM modules : Discovery, Service Mapping, Event Management, Orchestration.
• Deep understanding of CI relationships, MID server configurations, and troubleshooting.
• Solid background in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Script Includes, etc.).
• Experience integrating ServiceNow with monitoring tools like SolarWinds, SCOM, Nagios, Zabbix, etc.
• Familiarity with Agile/Scrum methodologies.
• Certified in ServiceNow Certified Implementation Specialist – CMDB / ITOM (preferred).
• Strong communication and leadership skills.

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