Job Description

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for Salesforce Experience Cloud implementations.
• Design and document business processes, workflows, and data models to support Experience Cloud solutions.
• Configure and customize Salesforce Experience Cloud to meet business requirements, including creating and managing communities, portals, and sites.
• Write user stories and detailed requirements to guide development and implementation efforts.
• Design and recommend forward-looking solutions to enhance the platform's capabilities and address future business needs.
• Conduct user training and provide ongoing support to ensure effective adoption and utilization of Experience Cloud features.
• Perform data analysis and reporting to provide insights and recommendations for improving customer engagement and satisfaction.
• Work closely with developers, administrators, and other team members to ensure seamless integration and functionality of Experience Cloud solutions.
• Stay up-to-date with Salesforce releases, features, and best practices to continuously improve the platform's capabilities.

Qualifications:

• Proven experience as a Business Analyst or related for 7+ years
• Strong understanding of Salesforce Experience Cloud features, capabilities, and best practices.
• Experience with Lightning Web Components (LWC) and Lightning Web Runtime (LWR).
• Experience in the pharmaceutical industry is highly desirable.
• Proficiency in Salesforce configuration, customization, and administration.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team environment and manage multiple priorities.
• Salesforce certifications (e.g., Salesforce Certified Experience Cloud Consultant) are a plus.

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