Job Description
Role Description: Must Have Skills: •Salesforce CRM and Salesforce CRM Analytics (formerly Einstein Analytics/Tableau CRM) - experience as a Lead for at least 3 end-to-end implementations•Stakeholder management and cross functional team collaboration for design and solution discussions.•Thorough understanding of limitations with CRMA implementations and possible real-time workarounds.•Strong foundational understanding and experience with CRMA Architecture.•Must be certified - at least 1 certificationo Salesforce Certified Einstein Analytics and Discovery Consultant (preferred)o Salesforce Certified Administrator•Strong experience in data modeling, SOQL, Apex, and Salesforce Lightning.•Proficiency in SQL and experience with data integration tools such as MuleSoft, Informatica, or similar ETL technologies.•Experience in building complex dashboards and data visualizations using Salesforce Analytics or similar tools (e.g., Tableau, Power BI).•Technical/Functional Skills Key Responsibilities:MUST HAVE:•CRM Analytics Developmento Design, build, and maintain custom analytics solutions using Salesforce CRM Analytics (Einstein Analytics/Tableau CRM).o Develop interactive dashboards, datasets, and reports to track key performance indicators (KPIs) across the organization.o Ensure data accuracy, scalability, and efficiency in CRM analytics reporting.•Data Integration:o Integrate data from Salesforce and various third-party systems (ERP, marketing platforms, etc.) to build a cohesive analytics solution.o Design and manage data pipelines using Salesforce Dataflows, SOQL, SQL, MuleSoft, or other ETL tools.o Collaborate with IT and data engineering teams to ensure seamless integration and synchronization of data.•Business Intelligence:o Conduct deep data analysis and develop actionable insights to support business decisions.o Collaborate with business stakeholders to understand their reporting and analytical needs.o Provide recommendations based on data analysis to improve customer relationship management strategies.•Automation & Optimization:o Create and manage automations for data processes using Salesforce tools like Process Builder, Apex, and Flow.o Optimize existing reports and dashboards for better performance and user experience.•Collaboration:o Work closely with cross-functional teams such as Sales, Marketing, Customer Support, and Operations to understand their data requirements.o Train end-users on how to access and interpret Salesforce CRM analytics tools and reports.o Act as a technical subject matter expert on Salesforce CRM analytics.o Strategic thinker who can work cross-functionally to provide data-driven insights and solutions that will help optimize business performance and enhance decision-making.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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