Job Description

Job Description

Job Description

Job Title: Senior Manager, Business Operations

You are a natural sales professional. A positive, upbeat, passionate, and an ambitious person that is determined to thrive in an ever-changing environment. As a Senior Manager, Business Operations, you will support business and internet sales opportunities across our call center and retail fleet.

Your Focus (Responsibilities):

As a Senior Manager, Business Operations, you will play a pivotal role in growing our business challenge by owning the support of our outbound strategy. This role requires that you work closely with internal and external team members to achieve a common goal. Your primary responsibility will be owning the strategy and execution of our sales engagement platform and CRM while growing our business support team. As a Senior Manager, Business Operations, you will:

• Serve as Project Manager and Lead – Business Development GTM
• Sales Engagement Platform and CRM Content Developer
• Partner with key stakeholders to grow assigned sales channels
• Manage the strategy and implementation of campaigns
• Optimize Victra business processes
• Serve as subject matter expert on CRM and sales engagement platforms
• Collaborate with internal teams to develop requirements and workflow
• Be the conduit between field and call center business teams
• Sales Engineer of Victra Tech Stack
• Work with external team leads weekly on gap management and priorities
• Provides reconciliation support for business initiatives

Your Experience (Background and Skills):

• A four-year college degree from an accredited institution is preferred.
• At least two years of outside sales experience in a business-to-business (B2B) environment.
• Experience working in or with contact centers
• Project management experience preferred
• Exceptional verbal, written, and presentation skills.
• Ability to meet deadlines, prioritize tasks, multitask, and adapt to frequent changes.
• Proficiency in Microsoft Office products (Outlook, Excel, Word, PowerPoint).
• Expert on CRM systems and strategy; experience with Salesforce is preferred.

Physical Requirements:

• Ability to lift up to 25 pounds.
• Capability to sit and stand for extended periods unless accommodations are required/requested under the ADA.

Travel Requirements:

• May be required up to 50% based upon business need.
• Monthly mileage reimbursement, company credit card, computer, tablet, discount phone service, and phone stipend provided.
• Successful completion of a Motor Vehicle Record check and a clean driving record required due to travel demands.

Equal Opportunity Employer: We are committed to being an equal opportunity employer that values and celebrates diversity among our employees. We welcome individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status, as we believe that differences make us stronger.

Join our team and contribute your expertise to drive our company's success while delivering exceptional service to our business customers!

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