Job Description

JOB DESCRIPTION

The Opportunity

At Primally Pure, our commitment to exceptional quality is at the heart of everything we do. We are seeking a Senior Quality Manager to lead our Quality Assurance and Quality Control efforts across the organization. This individual will play a critical leadership role in developing and managing our quality strategy, ensuring that every product meets our premium standards, regulatory requirements, and customer expectations.

Key Responsibilities

Strategic Leadership + Oversight

• Lead the development, implementation, and continuous improvement of quality systems, policies, and procedures across the organization.
• Serve as the site authority on Quality, driving a culture of quality, compliance, and operational excellence.
• Oversee all Quality personnel, including leads, technicians, and support staff; provide coaching, performance feedback, and leadership.
• Acts as the main point of contact for Customer Experience, helping to address and resolve customer concerns and complaint issues in a timely and professional manner.

Quality Assurance + Compliance

• Ensure compliance with regulatory, safety, and legal requirements, including GMPs and internal company standards.
• Manage internal audits, customer audits, and third-party inspections; partner with cross-functional teams to prepare for and respond to inspections.
• Oversee site-wide Corrective and Preventive Action (CAPA) processes, including root cause analysis and effectiveness verification.

Performance Monitoring + Reporting

• Develop and present reports on key quality metrics, performance trends, and opportunities for improvement to leadership.
• Track and analyze quality KPIs, including defect rates, yield, and audit findings, to identify and drive strategic improvement initiatives.

Operational Quality Management

• Develop and enforce in-process quality checks and procedures during production runs to ensure consistency and high-quality outputs.
• Oversee inspection of incoming raw materials and finished goods; approve or reject products based on compliance with specifications.
• Ensure calibration and maintenance of measurement tools and equipment.

Process Improvement + Innovation

• Collaborate with production and R&D teams to establish, revise, and improve product specifications and quality protocols.
• Lead cross-functional projects to improve processes, reduce waste, and enhance product quality.
• Champion continuous improvement practices and lean manufacturing principles throughout the facility.

Stakeholder Collaboration

• Communicate quality expectations and standards clearly across teams.
• Partner with leadership to address escalated quality concerns and customer complaints.
• Support external auditor and inspector visits with documentation, reporting, and action planning.

Ideal Candidate Characteristics

• Bachelor’s degree in a science-based or business-related field (required).
• 5+ years of progressive experience in Quality Control or Quality Assurance, preferably in a manufacturing or CPG environment.
• Strong understanding of regulatory compliance (GMP, FDA, ISO standards, etc.).
• Proven leadership experience managing teams and driving accountability.
• Exceptional problem-solving, organizational, and analytical skills.
• Comfortable working with data, metrics, and statistical process control.
• Excellent communication skills — able to influence across all levels of the organization.
• Passion for high-quality products and an uncompromising attention to detail.

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