Job Description

Description Position at Crossroads Animal Emergency - Norwalk Crossroads Animal Emergency is welcoming a Hospital Manager to their team! We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! Who we are: At Crossroads Animal Emergency, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Provide your best care with more bridges and less barriers: Crossroads Animal Emergency is looking for a Hospital Manager. We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life. Role Responsibilities: The Hospital Manager (HM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement. Key to the HM's role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital's plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, time management, and the willingness and capability to make decisions. The HM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. Experience & Skills Requirements: Required: 5+ years of hospital management Experience in Veterinary Medicine highly preferred (ER preferred but not required) Bachelor's degree in business and/or equivalent business experience Preferred: CVT/LVT/RVT CVPM encouraged to apply Sound personal judgment in decision-making. Capable of leading, managing, and coaching staff at all levels. Demonstrated competence in all aspects of staff management, including hiring, coaching and disciplinary action. Demonstrated ability to show empathy toward clients and treat animals with respect and compassion. Demonstrates competence in budgeting and financial reporting, including reading and analyzing a P&L Statement. Excellent interpersonal communication skills. A commitment to outstanding client service. Solid math and Excel/spreadsheet skills. Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance. You'll Grow with Us: Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses - Thrive Live, virtual interactive workshops to develop valuable leadership skills A program to designed to teach you the fundamentals of running a pet hospital And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits - our care in action: We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions Top quality medical, dental, and vision insurance plus health savings account and flexible spending account Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations Generously subsidized backup and ongoing care support for children, adults, and pets Mental health benefits including coaching and therapy sessions 401k with employer contribution and no waiting period Continuing education and development support through our library of free CE courses and paid time off to complete At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. Compensation negotiable based on credentials and experience with an annual rate starting of $88,000 - 95,000/year. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Crossroads Animal Emergency

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