Job Description

Job Description:

We are looking for an energetic and motivated individual to join our team as a Wine Curator. This position is an integral part of the hospitality program at both the Salon and the Estate at Heitz Cellar, reporting to the Director of Hospitality. This is an exciting opportunity with a company dedicated to producing outstanding wines and providing luxury hospitality. The ideal candidate embraces change, has strong sales skills, a deep admiration for luxury hospitality, loves to learn, and is ready to become a key player in an iconic company poised to enter a new and exciting growth phase.

The reputation of Heitz Cellar for authenticity and luxury has contributed to the international stature of California wine since Joe and Alice Heitz founded the Estate in 1961. We believe in reimagining the hospitality experience in Napa and strive to create unique relationships with our guests while remaining authentic to ourselves and the classic style of winemaking. Our Martha's Vineyard Cabernet Sauvignon, introduced in 1966 as the first single-vineyard wine in Napa Valley, is unsurpassed in worldwide acclaim for its consistent balance and proven record of graceful aging. Heitz Cellar encompasses over 500 acres of organic and biodynamically farmed vineyards strategically located in six of Napa Valley's finest appellations: Oakville, Rutherford, Howell Mountain, St. Helena, Calistoga, and Oak Knoll. This terroir and micro-climate diversity provides a great latitude for experimentation and unmatched quality of elegant and balanced wines.

Vision Statement: To move the wine industry forward by crafting elegant and balanced wines through sustainably farmed vineyards, while enriching the lives of our guests through hospitality through hospitality, exceptional service, exclusive membership offerings, and curated wine sales.

Objective: To drive wine sales and membership growth by upholding Heitz Cellar’s commitment to excellence, ensuring all hospitality standards align with Michelin Guide standards while delivering a genuine and authentic experience.

Position Summary: As the first point of contact at Heitz Cellar, the Wine Curator drives wine sales and membership growth while upholding luxury hospitality standards. This role demands professionalism, accountability, and integrity, fostering lasting guest relationships that convert to sales. Success is measured by achieving ambitious sales goals and delivering a five-star experience.

Core Values of Heitz Cellar

Integrity (Do the right thing)
Hospitality (Treat each guest as if they are your family)
Substance (Do every task with purpose and intention)
Authenticity (Our actions reflect our beliefs and desires, be true to Heitz Cellar)
Comportment (Carry and conduct yourself with esteem and admiration)
Essential Duties and Responsibilities

Sales & Membership Growth

Drive revenue by actively promoting and selling wine, memberships, and non-wine products, with a strong focus on closing sales and upselling. Accurately process transactions, maintain customer records, and collect guest contact information for future engagement.

Luxury Hospitality & Guest Experience

Deliver a Michelin-caliber experience by sharing the Heitz story and wine expertise in an engaging manner. Provide seamless, luxury-level service across all guest interactions, managing multiple groups at once. Ensure a warm welcome and expertly guide guests through wine and food pairings.

Operations & Events

Manage reservations via Tock, provide phone coverage, and maintain accurate inventory. Oversee daily operations, including setup, cleanup, and tasting experiences. Support private and winery-hosted events and represent Heitz Cellar at offsite functions.

Professionalism & Problem-Solving

Uphold accountability, adaptability, and integrity. Handle guest concerns with professionalism, resolve issues swiftly, and contribute to a high-performing team environment.

Qualifications

Must be 21+ with a valid driver’s license.

High school diploma or equivalent required.

2+ years’ experience in luxury hospitality or retail sales.

Proven sales ability with a track record of building lasting client relationships.

Strong teamwork and independence, excelling in a fast-paced, detail-oriented environment.

Flexibility to work weekends, holidays, special events, and extended shifts as needed.

Punctual and reliable, adhering to safety regulations and operating procedures.

Passion for wine with a willingness to learn and grow.

Physical Requirements

Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies.
Ability to operate various machinery types to include, but not limited to, dishwashers, leaf blowers, etc.
Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
Ability to stand and walk for long periods of time

*Eligible for additional tips, commissions and wine club commissions

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Job Tags

Full time, Worldwide, Holiday work, Shift work, Weekend work,

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